Shipping & Returns
The Batterie offers FREE Standard Ground shipping via USPS on all orders $75 or more. Orders under $75 will be charged a flat rate of $6.95. The Batterie uses USPS for our eCommerce shipping. Please allow 24-hour processing time and then 3-6 business days to arrive.
The Batterie offers FREE in-store pickup at our Red Bank location.
Returns or exchanges on items can be made only within 30 days of in-store purchase or shipment for a refund, no exceptions. Special orders not listed in our catalogs or our website are not returnable or refundable. All undergarments, tights, and makeup are final sale due to the fact that they are intimate or sanitary goods. Also, books, last change sale items, and custom items are final sale unless defective. Only shoes in new condition can be returned or exchanged. No pointe or ballet shoes with any ribbon or elastic attached can be returned. Please always show your teachers your new shoes before sewing and breaking them in. All refunds are for merchandise only.
Please allow 1-7 business days for processing of your refund. To complete your return, The Batterie must see a receipt or proof of purchase. The customer is responsible for all associated shipping costs. Shipping charges are non-refundable.
Return items should be mailed to:
3809 Dayton Blvd.
Red Bank, Tn 38415
You may also return your items in-store.